Ask Agam
Privacy Policy
The short version: Ask Agam is a voice app where children talk with Agam, a voice-first companion. We collect the minimum needed to make her remember conversations across sessions. We do not store voice recordings. We do not sell or share data with anyone for marketing or advertising. Parents can delete everything anytime.
Who we are
Ask Agam is operated by Tomer Saar ("we", "us"). For privacy questions, contact hello@askagam.com.
What we collect
From the parent during onboarding:
- The child's first name (provided by you, the parent)
- A 4-digit PIN you set to protect parent settings
- Parent email address (required) and phone number (optional) for account recovery
- Apple ID (Apple's payment system handles this — we do not see your credit card)
From the device:
- A randomly-generated device identifier (we never link this to your real identity)
From conversations:
- Text transcripts of conversations between your child and Agam (stored for 30 days, then auto-deleted)
- A short "memory note" Agam writes about each conversation (e.g., "loves hard puzzles, finished magic square fast") — kept until you delete it
- App diagnostic events (which puzzles were shown, session length, errors) — kept for 30 days
What we do NOT collect:
- Voice recordings — audio is processed in real time and discarded
- The child's full name, address, photos, videos, or biometrics
- Location data
- Behavioral tracking, analytics fingerprints, or advertising identifiers
Why we collect it
- So Agam can remember. Each conversation builds on the last. The memory note is what makes Agam feel like a real ongoing relationship, not a chat session.
- To run the app. Device ID and signed requests prevent abuse and keep your child's data tied to your device.
- To improve quality. We review aggregated diagnostic data (e.g., which puzzles fail) to fix bugs.
- For safety alerts. If a parent provides an email or phone, we use it only to alert the parent if a session contains content that suggests distress or danger, or for account recovery.
How we collect it
We process voice input through ElevenLabs Conversational AI, which transcribes speech to text in real time. The audio stream is processed live and not retained by us. ElevenLabs may briefly buffer audio for processing — see ElevenLabs' Privacy Policy.
How we share it
We do not sell, rent, or share your child's data with third parties for marketing, advertising, or analytics. The only third parties involved are infrastructure providers we need to run the service:
- ElevenLabs (voice processing) — see their privacy policy
- Amazon Web Services (data storage) — encrypted at rest, US East region
- Apple (payment processing) — see Apple's privacy policy
- Cloudflare (DNS and email forwarding) — see Cloudflare's privacy policy
None of these companies are permitted to use your child's data for advertising or model training, and they are bound by data processing agreements requiring COPPA-compliant handling.
How long we keep it
- Voice audio: not stored. Discarded after real-time processing.
- Conversation transcripts: auto-deleted after 30 days.
- Memory notes: kept until you delete them or close the account.
- Diagnostic events: 30 days.
- Account and subscription records: kept until account deletion plus standard tax and legal retention (typically 7 years for receipts).
Your rights as a parent
Under COPPA and applicable privacy laws, you have the right to:
- Review your child's data — open the parent settings (PIN-protected) in the app, then "Privacy".
- Delete your child's data — same place, "Delete All My Child's Data" button. Erases memory, transcripts, sessions, and the device record. The app resets.
- Refuse further collection — uninstall the app, or delete the data and do not restart sessions.
- Get a copy — email hello@askagam.com and we will send a JSON export within 7 days.
Verifiable Parental Consent
Before your child uses Ask Agam, we require Verifiable Parental Consent through Apple's payment system. The parent enters their Apple ID and accepts the subscription terms (including a 7-day free trial). Apple verifies the parent's identity through their existing account. This method satisfies the FTC's COPPA "credit card transaction" verification standard.
Security
- All data is transmitted over HTTPS / WSS (TLS 1.2+).
- Storage is encrypted at rest (industry-standard encryption).
Children's Online Privacy Protection Act (COPPA)
Ask Agam is designed for children under 13. We comply with COPPA. We collect only the personal information needed to operate the service. We never use children's data for advertising or share it with anyone outside the operational service providers listed above. Parents have full control over their child's data and can delete it at any time.
App Tracking Transparency
We do not perform any cross-app or cross-website tracking. We do not request the App Tracking Transparency permission. We have no advertising SDKs, analytics SDKs, or attribution SDKs in the app.
International transfers
Data is stored in the United States (AWS us-east-1). If you are outside the US, data may be transferred there. By using the app, you consent to this transfer.
Changes to this policy
If we make material changes, we will notify subscribed parents via the email associated with their Apple ID and post a notice in the app. The "Last updated" date at the top reflects the most recent revision.
Contact
Questions, requests, or complaints about your child's privacy:
hello@askagam.com
We respond within 7 days.